At CraveInvoice Software, we offer our products as fully functional software solutions under a try-before-you-buy model. We provide a free 30-day trial so you can fully evaluate the software — on desktop or in the cloud — before you pay.
Because you can assess everything during the free trial, and with the help of our support team and online resources, we generally do not offer refunds once a purchase or subscription is made. This applies to both desktop licences and cloud subscription fees.
Cloud subscriptions
You can cancel your cloud subscription at any time, and you will keep access until the end of your current paid period. We do not provide pro-rata refunds for the unused part of a period, so if you do not wish to renew, please cancel before your renewal date to avoid being charged for the next period.
Add-ons
Usage-based add-ons (such as e-invoice / e-way bill document packs and AI Assistant packs) are prepaid and non-refundable, and any unused units expire at the end of their period.
Should you have any concerns or require assistance, please do not hesitate to reach out to us at support@craveinvoice.com, and we will work with you to find an acceptable solution.
Acceptance of this refund policy
It is your responsibility to familiarise yourself with our refund policy. By placing an order for CraveInvoice Software products, you acknowledge that you have read, understood and fully accepted the terms outlined in this policy.
If you do not agree with or fully accept the terms of this refund policy, we kindly ask that you refrain from purchasing our software products. Thank you for your understanding and support.