This privacy policy explains how we collect, use, protect and handle information across our website, our desktop software, and the CraveInvoice cloud service (“CraveWeb”). It covers two kinds of information: (1) the personal information of website visitors and account holders (such as your name and email), and (2) the business data you store in CraveWeb (such as your invoices, customers and stock), which we handle on your behalf.
Last updated: 2 October 2026
What personal information do we collect?
As appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you sign up for our software service, install our software on your computer, subscribe to a newsletter, use live chat, or provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect when you sign up for a trial, purchase, subscribe to our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To personalise your experience and deliver the type of content and product offerings you are most interested in.
- To better serve you in responding to your customer service requests.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (live chat, email or phone inquiries).
How do we protect your information?
Connections to the cloud service are encrypted in transit using HTTPS/TLS. Your data is stored on secured, access-controlled servers, accessible only by a limited number of authorised personnel who are required to keep it confidential, and is backed up regularly. We apply administrative, technical and physical safeguards appropriate to the nature of the data.
Payments, where taken, are processed by a third-party payment gateway; we do not store full card details on our servers. No method of transmission or storage is completely secure, but we work to protect your information and to keep our systems up to date.
Your business data in CraveWeb
When you use the cloud service, the business records you create and upload (“Your Data”) remain yours. We act as a processor of Your Data, handling it only to provide, maintain and support the service for you, to keep it secure and backed up, and as instructed by you through your use of the product. We do not sell Your Data, and we do not use it for advertising. You can export Your Data at any time, and you may request its deletion as described below.
Where your data is hosted
CraveWeb and its backups are hosted on reputable cloud infrastructure located in Google Cloud (Singapore). If data is processed in a different country from where you are located, we take steps to ensure it remains protected in line with this policy.
Service providers we work with
We use a small number of trusted third parties to run our service, and share only the information needed for them to perform their role. These may include our cloud hosting provider, a payment gateway, email and messaging providers, live-chat and analytics tools. These providers are required to protect your information and may not use it for their own purposes. We do not sell, trade or transfer your personally identifiable information to outside parties for their own marketing.
Data retention and deletion
We keep account and personal information for as long as your account is active and as needed to provide the service and meet legal or tax obligations. After a subscription ends or is cancelled, Your Data is retained for a limited window (30 days) to let you renew or export it, after which it may be permanently deleted from active systems. You can ask us to delete your data sooner, subject to any legal retention requirements.
Your rights and choices
You can access, correct, export or request deletion of your personal information, and opt out of marketing emails at any time. Under India’s Digital Personal Data Protection Act, 2023 and (where applicable) other laws such as the EU/UK GDPR, you may also have rights to withdraw consent, object to certain processing and lodge a complaint with a data-protection authority. Business customers who need a Data Processing Agreement (DPA) can request one.
To exercise any of these rights, or for privacy questions, contact our Grievance Officer, Manoj Shinde, at support@craveinvoice.com.
Data breach
If a security incident affects your personal information or Your Data, we will act promptly to contain it and will notify affected users and any authorities as required by applicable law.
Do we use cookies?
Yes. We use cookies and similar technologies for essential site and service functionality, to remember your preferences, and to understand and improve how our website and software are used. This includes analytics (such as Google Analytics), live chat, and product-usage tools. You can control or disable cookies through your browser settings; if you turn them off, some features may not work as intended.
Third-party disclosure
We do not sell, trade or otherwise transfer your personally identifiable information to outside parties.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. We do not specifically market to children under the age of 13.
CAN-SPAM Act
We collect your email address in order to send information, respond to inquiries and other requests or questions, and to process orders and send related information and updates. To be in accordance with CAN-SPAM, we agree to:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at support@craveinvoice.com and we will promptly remove you from all correspondence.
Contacting us
If there are any questions regarding this privacy policy, you may contact us at support@craveinvoice.com.